Refund policy

Return & Refund Policy

Last updated: May 13, 2026

Thank you for shopping with azurumart.com

We want you to be satisfied with your purchase. Please read our policy carefully before making a purchase.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging.
  • Proof of purchase or order number is required.

Certain items may not be eligible for return, including:

  • Personalized or custom-made items
  • Perishable goods
  • Intimate or hygiene-related products
  • Final sale items.

  • Refunds

    Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

    If approved, your refund will be processed to your original payment method within 5–10 business days.

    Shipping costs are non-refundable unless the item arrived damaged or incorrect.

    Damaged or Incorrect Items

    If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at:

    Email: wctus20@gmail.com

  • Please include:

    • Your order number
    • Photos of the item and packaging
    • A brief description of the issue

    We will work to resolve the issue as quickly as possible.

  • Return Shipping

    Customers are responsible for return shipping costs unless:

    • The item arrived damaged
    • The wrong item was sent

    We recommend using a trackable shipping service for returns.

    Order Cancellations

    Orders may be canceled within 6 hours of purchase. After this period, orders may already be processed or shipped and cannot be canceled.

    Non-Delivery / Lost Packages

    If your package is delayed or lost in transit, please contact us. We will assist you in working with the shipping carrier to resolve the issue.

    We are not responsible for delays caused by customs, weather, or carrier disruptions.

  • Contact Us

    If you have any questions about our Return & Refund Policy, please contact us:

    Azurumart
    Email: wctus20@gmail.com